Emphasizing Ethics is a great
start to your training curriculum. There are many ways to deliver training to
your employees but before doing so you want to embed all of the standards and
expectations you have for your team. This moment to display your team ethics
and company value is a chance to develop a mindset in your team that is
unified.
Messaging is critical to success
as every team member must be consistently accurate and knowledgeable in the
company's mission and the market value of the service or product. Perception is
important when you are facing customers, and even if your role isn't a
customer-facing role, you have to acknowledge that everything you work for is
to leave a positive impression on your customers.
Of course, every team has to have
goals, even those new hires who are hired to stop the bleeding or fix a
problem. When you create milestones and goals, you give a reason for incentive
for your team. You also give them a means for which hey can track their progress
and highlight their development. When review time comes, you should be spending
less time talking about perception and more time reviewing accomplishments and
strengths.
If you can establish your team
and have a mix of roles where some are more experienced than others, then it's
a great idea to pair them up from time to time. If you have people already in
functioning roles, you can have new hires shadow them for a few days. This
method helps develop strong senior leaders on your team that can be extremelyhelpful. Having several methods and personalities will allow a new hire to
learn new techniques and understand the team chemistry.
Shane Bohannon of Global Concepts
has been a top producing sales executive for over 15 years.
